Title: Influence of security and trust on electronic banking adoption in Slovakia
Authors: Vejacka, Martin
Štofa, Tomáš
Citation: E+M. Ekonomie a Management = Economics and Management. 2017, č. 4, s. 135-150.
Issue Date: 2017
Publisher: Technická univerzita v Liberci
Document type: článek
URI: http://hdl.handle.net/11025/26616
ISSN: 2336-5604 (Online)
1212-3609 (Print)
Keywords: důvěra;bezpečnost;technology acceptance model;elektronické bankovnictví;internet banking;mobilní bankovnictví
Keywords in different language: trust;security;technology acceptance model;electronic banking;internetové bankovnictví;mobile banking
Abstract in different language: Dynamical development of information and communication technologies has been one of the major factors of economic growth in recent decades. Electronic commerce allowed selling and buying of products or services to many times larger number of customers than ever before. Electronic banking as a part of electronic commerce is nowadays very important distribution channel for banking services. With the intense development of information and communication technologies also several forms of electronic banking arose and also vanished. Especially mobile banking recorded turbulent development in recent decades. Mobile banking in smart devices together with internet banking are now the main forms asserting in the electronic banking market. Competition among banks in the fi eld of electronic banking pushes them to improve their electronic banking services to sustain or increase their market share. The important issue is trust of bank customers in the form of electronic banking used. Banks’ customers also sensitively perceive security of electronic banking forms used by them. In this article, we mainly investigated the infl uence of security and trust on electronic banking adoption. Research model based on technology acceptance model was developed and research hypotheses based on this research model were constructed. Data for hypotheses verifi cation was gathered by online survey with 211 answering respondents. The infl uence of perceived security, trust, attitude toward using and behavioral intention to use electronic banking in Slovakia was examined using factor analysis. The results reveal that all factors investigated have statistically signifi cant direct and indirect effects on electronic banking adoption by users on the Slovak retail banking market.
Rights: © Technická univerzita v Liberci
CC BY-NC 4.0
Appears in Collections:Číslo 4 (2017)
Číslo 4 (2017)

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