Title: Využití samoobslužných pokladen v maloobchodě: jejich vliv na zákaznickou spokojenost a vývoj těchto technologií na českém trhu
Authors: Dvořáková, Michaela
Citation: Trendy v podnikání = Business trends : vědecký časopis Fakulty ekonomické ZČU v Plzni. 2021, roč. 11, č. 1, s. 3-10.
Issue Date: 2021
Publisher: Západočeská univerzita v Plzni
Document type: article
článek
URI: https://drive.google.com/drive/folders/1VbC1RfauQMJbLazE1bUaZXErqwPzpkKL
http://hdl.handle.net/11025/44903
ISSN: 1805-0603
Keywords: samoobslužné technologie;samoobslužná pokladna;spokojenost;maloobchod;nákupní chování
Keywords in different language: self-service technologies;self-checkout;satisfaction;retail;purchase behaviour
Abstract in different language: During the last few years consumer behavior has significantly changed. Implementation of self- service technologies (SSLs) has influenced interactions between consumer and retailer. Thanks to current situation, where social contacts are being restricted, the use of SSLs is growing. Due to this trend, there is a greater need to evaluate the impact of those technology on consumer behavior. Objective of this article is to review available research on consumer satisfaction at Self-service checkout and to asses situation at the Czech retail market. Result of literature review is not explicit and shows significant potential for further research. Analyses of Czech retail market were done in cooperation with Bizerba Czech & Slovakia organization by secondary research and telephone interviews with selected retailer organizations. Research results point out that the Czech retail market is below the level of European market Self-service checkout technology implementation. Even greater gap is between international retailers and national local retail organizations where implementation of those Self-service technologies is close to zero.
Rights: © Západočeská univerzita v Plzni
Appears in Collections:Číslo 1 (2021)
Číslo 1 (2021)

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